New Client Information

Placing a New Order/status of your order

To place a new order or to find out the status of your existing order, please contact Tim or Colin Rath at our Customer service department ext 101 or 103. To help make things go smoother and to avoid any problems, we ask that you include written instructions when sending us a new order.

Turnaround Time

Our normal turnaround time is within 2-3 BUSINESS DAYS from the time we receive ALL materials. Any deliveries arriving after 12:00 pm are considered deliveries for the following business day. Special arrangements (with surcharges) may be made for faster turnaround times.

Data Information

We strongly recommend that you send your data (disks or tapes) to us as soon as possible so that we will have time to address any issues. If you wish to send us your information via e-mail, our address is: Tim@BetterLists.com. If you have any data questions, please call Tim McTeigue at our Computer Department at extension 102.

Extras

Once your job is done, we normally send all the extra materials back to you via UPS. Please let us know If you have any special requests regarding how you want us to handle your extra materials.

Payment & Billing Policy

Our payment policy is 'Net Payment Upon Receipt' of our invoice. If you have any questions regarding your invoice, postage or production deposit, please call Colin at our Accounting Department at extension 103.